Question 1

What is Payeena?

Accepted Answer

Payeena is a secure transaction facilitation platform that helps buyers and sellers complete deals with confidence...

Question 2

How does Payeena work?

Accepted Answer

The buyer and seller agree on a deal...

Question 3

Why should I use Payeena?

Accepted Answer

Payeena helps reduce the risk of online fraud...

Question 4

Who can use Payeena?

Accepted Answer

Payeena is available to individuals, freelancers, online vendors, SMEs, and businesses across Nigeria...

Question 5

What types of transactions are supported?

Accepted Answer

Payeena supports physical goods, digital products...

Question 6

Do I need an account?

Accepted Answer

Yes. Both buyers and sellers must create a Payeena account...

Question 7

Is identity verification required?

Accepted Answer

Yes. Identity verification helps protect users...

Question 8

What information is required for verification?

Accepted Answer

During registration, you'll provide your NIN...

Question 9

How do I make payment for a deal?

Accepted Answer

You can make payment using bank transfer or debit card...

Question 10

When does the seller receive payment?

Accepted Answer

The seller's payout is processed after...

Question 11

Can I cancel a deal?

Accepted Answer

Yes. A deal may be cancelled before...

Question 12

Can I receive a refund?

Accepted Answer

Refunds may be available if...

Question 13

What is the buyer confirmation period?

Accepted Answer

The confirmation period gives the buyer time...

Question 14

What happens if I don't respond during the confirmation period?

Accepted Answer

If no dispute is raised...

Question 15

Can the confirmation period be extended?

Accepted Answer

Yes. Both parties can agree...

Question 16

What happens if there's a dispute?

Accepted Answer

The transaction is paused while our dispute team reviews...

Question 17

What evidence can I submit during a dispute?

Accepted Answer

Photos, videos, delivery receipts...

Question 18

How long does dispute resolution take?

Accepted Answer

Most disputes are resolved within 3–10 business days.

Question 19

Is Payeena's decision final?

Accepted Answer

We aim to make fair decisions...

Question 20

Does Payeena charge fees?

Accepted Answer

Yes. A transaction service fee applies...

Question 21

Who pays the transaction fee?

Accepted Answer

The buyer, seller, or both...

Question 22

Are there any hidden charges?

Accepted Answer

No. All applicable fees are displayed...

Question 23

Are my payments secure?

Accepted Answer

Payments are processed securely...

Question 24

Is my personal information secure?

Accepted Answer

Yes. We use industry-standard security practices...

Question 25

Why should I trust Payeena?

Accepted Answer

Payeena combines identity verification...

Question 26

How do sellers receive their payout?

Accepted Answer

Once a deal is completed...

Question 27

How long do payouts take?

Accepted Answer

Most payouts are processed within minutes...

Question 28

Is there a minimum transaction amount?

Accepted Answer

Yes. The minimum transaction amount...

Question 29

Is there a maximum transaction amount?

Accepted Answer

Transaction limits depend on...

Question 30

Does Payeena comply with regulations?

Accepted Answer

Yes. Payeena complies with applicable Nigerian laws...

Question 31

Can Payeena be used for illegal transactions?

Accepted Answer

No. Illegal transactions are strictly prohibited.

Question 32

How can I contact Payeena?

Accepted Answer

You can reach us through in-app support...

Question 33

What are your support hours?

Accepted Answer

Support is available during published business hours...

Question 34

What happens if Payeena experiences technical issues?

Accepted Answer

Your deal records remain securely stored...

Question 35

Can businesses integrate Payeena into their websites?

Accepted Answer

Not yet. APIs and integrations are planned...

Question 36

Can I use Payeena for international transactions?

Accepted Answer

Currently, Payeena supports transactions within Nigeria.

Question 37

Can I track my deal?

Accepted Answer

Yes. Every deal has a unique reference number...

Frequently Asked Questions